Shipping & Returns


Shipping

Important Reminders:

  • There is a 1-2 business days processing time for new orders (around 3 business days for peak holiday season).
  • Low cost labels are placed outside the package to avoid international custom fees.
  • Average shipping time will be longer for holiday seasons.

Expected Delivery Times:

We ship to 200+ countries worldwide for FREE. It is not easy logistics, and therefore our shipping time is longer than normal, so please order with patience! Below is the expected average delivery time for each region:

  • USA, Canada, Australia, New Zealand, Ireland, UK & Europe (12 to 21 days).
  • Asia & Oceanic Islands - 2 to 4 weeks.
  • Latin America & Africa  - 3 to 6 weeks.

We try our absolute best to guarantee the delivery of your orders. Do not hesitate to contact us if you have any questions regarding your order.

Returns & Refunds

You may return items for a full refund within 30 days of the original shipping date. Returns are for USA only. Items may only be returned if they are defective when arrived.

  • You cannot cancel an order or receive a refund 1 day after the order is placed.
  • Any product can be returned!
  • You will be responsible for the return shipping cost.

In order to make sure you are completely safe with your purchase with us, we have a refund guarantee of 45 days. This means that if you do not receive your order in 45 days from the order date, we will replace your order or fully refund you with no questions asked.

Return Process

Please email info@oraclelady.com with the following format for a return:

  1. Email titled: [45 DAY REFUND]
  2. Full Name
  3. Order #
  4. Other comments & feedback

If you have questions regarding the return process, please feel free to email us info@oraclelady.com

Return Shipping

To return your product, you should mail your product to:

14373 Manchester Rd
Unit 941
Manchester, Missouri 63011 
USA

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a tracking # shipping service or purchasing shipping insurance.